Refund policy
Cancellation Policy
Right of Withdrawal for Consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party designated by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Noureddine Drissi Nouricha, Heerstr. 30, 47053 Duisburg, Phone: +49 (0) 20371369599, Email: return@nouricha.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notification of your withdrawal from this contract. We will carry out the reimbursement using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any case no later than fourteen days from the day you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- For the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery.
Premature Expiration of the Right of Withdrawal
The right of withdrawal expires prematurely in contracts:
- For the delivery of goods that are liable to deteriorate quickly or whose expiration date would soon be exceeded.
Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to us.
To
Noureddine Drissi Nouricha
Heerstr. 30
47053 Duisburg
Email: return@nouricha.com
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods (description, order number if applicable, and price):
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Ordered on (date):
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Received on (date):
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Name and address of the consumer:
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Date:
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Signature of the customer (only for written withdrawal):
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